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F.A.Q

We present you a body shop which will cope with any auto body problem you
may have. Experienced staff, modern tools and effective techniques
allow us to perform auto body work on the highest level.

  1. What is “betterment” or “depreciation”?
    If your vehicle has mechanical, suspension, electronic, tire or battery damage, etc., your insurance company may assess an additional cost over and above the amount of your deductible for what they call “betterment” or “depreciation”. Here is an example of how betterment is applied: Your vehicle’s tire is blown when the car hits the curb. The tire was approximately 50% worn. The insurance company paid for a new tire costing $100. The new tire is “better” than the old tire because it has all new tread. So, the insurance company may require you to pay $50 towards the cost of the tire. World Auto Body has no control over the betterment or depreciation charges assessed by the insurance company. You may be able to speak with your insurance company Claims Rep or Appraiser to review these charges.
  2. Can I get other work done to my vehicle while it’s in the shop?
    Yes! Our customers often ask to have non-accident related dings or scratches repaired while their vehicle is already in the shop. It is a good time to restore the value and beauty back into your vehicle by fixing those dents, dings or scratches your vehicle gets from time to time. We call these minor repairs “extra work” and our appraisers can provide you with a written estimate for the cost to repair these blemishes, too.Just let your estimator know what other work you would like done so that he or she can make the necessary arrangements. You should not select a repair shop because they claim that they can “save your deductible”. In Massachusetts “saving a deductible” is illegal. If a business will accept $500 fewer dollars to repair your vehicle, do you think they will still perform all of the work specified by the insurance company? You should insist that your vehicle is repaired completely to ensure your vehicle is restored to its pre-accident operation, safety and value. And if a body shop is willing to cheat the insurance company, they could do the same to you!
  3. I keep hearing the terms Claimant and Insured from the Insurance rep. What do these terms mean?
    “Claimant” means you are claiming the accident on someone else’s insurance. “Insured” means you are using your own insurance.
  4. Do you provide free rental or loaner cars?
    While we don’t provide free cars, we’ll have Enterprise Rent-A-Car bring a car to you. In many cases, the expense of your rental may be covered by the insurance company.
  5. Can we return rental cars at the body shop?
    Absolutely. Both Enterprise and Hertz will pick up the car from our facility.
  6. Should I have my car repaired at the same place it was purchased? Does my dealer know more about fixing my car than other repair facilities
    Your dealer may not be your best choice for collision repair. Many of the highest-quality facilities in the area are not affiliated with dealers. Your dealer generally has no unique edge in terms of technology, techniques, or parts availability when it comes to repairing your vehicle after a collision. Rather than automatically returning to your dealer for collision repairs, we encourage you to be a careful shopper when selecting a repair facility. Ask your friends, neighbors, and relatives about the experiences they have had with collision repair facility, and select the shop you think will provide the highest quality result. You don’t need to gather multiple estimates for your insurance company. In fact, if you’re filing an insurance claim, then you don’t really need an estimate at all; you just need your vehicle repaired. World Auto Body will negotiate your repairs on your behalf with your insurance company to ensure you get the best possible repair in the fastest time possible. Remember: you have the right to have your vehicle repaired at the repair shop of your choice. We hope you choose World Auto Body.
  7. What if my car is a total loss
    If the damage to your car is greater than your car’s worth, Alpine can assist you in negotiating with your insurance company to reach an acceptable settlement.
  8. What information should I bring to the shop?
    Bring your insurance company claim number and the name of the contact person / Insurance rep that you have been in contact with.. We will take it from there. Also be sure to have ready when you walk in the door your registration. It has key information about your vehicle that will help expedite our services for you.
  9. After I pick up my vehicle, do I need to take any precautions with the new paint finish?
    Yes, Follow these few simple tips when caring for your new finish: Use cool water and mild detergent when washing Wash in a shaded area Wipe only with cloth that is damp or wet, not dry Wait 90 days before polishing or waxing Avoid: Extreme temperatures Commercial washes Exposing to chemicals such as antifreeze or coolant. Don’t let bird dropping sit on the paint. They have a high acid content and can damage the paint and clear coat finish.
  10. If my vehicle’s frame is damaged is it a total loss?
    No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art computer measuring system, can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
  11. Can you match the paint color?
    Today’s modern factory finishes incorporate multiple layers of highly specialized paints. World Auto Body has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.
  12. Who do i pay my deductible to?
    If your deductible is not waived, it will be your responsibility to pay when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
  13. Why should I use an environmentally friendly repair shop?
    The answer is simple, if you care about the carbon footprint you are leaving on our planet then do everything you can to make our world greener. “It’s not easy being Green”. This revolutionary paint from PPG provides our customers with a superior color matching and durable finish while ridding our environment of harmful solvents. Waterborne paints contain water as the major ingredient instead of solvents and volatile organic compounds. These paints are better for the environment because they contain and emit less of these harmful chemicals. Reduced solvent fumes means cleaner air and a healthier work environment. Waterborne basecoat paints are composed of 70% water, 10% organic solvents, and 20% pigment, metallic and pearlescent particles.